TDK Dental Lab is a dental laboratory in Sevenoaks, Kent, providing laboratory services and restorative solutions for dental practices.

TDK Dental Lab
1st Floor Knightrider Chambers
12 Knightrider Street
Maidstone
Kent
ME15 6LP
United Kingdom

Telephone: +44 01622 231389
Email: info@tdklab.co.uk

For the purposes of applicable UK data protection legislation, TDK Dental Lab is responsible for deciding how and why personal information collected through this website is processed.

When you use the TDK Dental Lab website, contact our team or request information about our dental laboratory services, we may collect information such as:

Contact Information

This may include:

• Name
• Dental practice name
• Email
• Telephone number
• Business address

Other contact details you choose to provide

Enquiry Information

When you contact TDK Dental Lab, we may collect information contained in your enquiry, including details about:

• Dental laboratory services you are interested in
• Products or restorations requested

• Crown and bridge enquiries
• Denture laboratory enquiries

• Implant laboratory enquiries
• Laboratory case requirements

• Delivery or laboratory requirements
• Other information you voluntarily provide

Website Information

When you visit our website, certain technical information may be collected automatically. This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited

• Approximate location information
• Referring website
• Date and time of visits
• Website interaction information

The exact information collected depends on the technologies and services used on the TDK Dental Lab website.

We may collect information when you:

• Complete an enquiry form
• Contact TDK Dental Lab by email

• Contact our laboratory by telephone / whatsapp
• Denture laboratory enquiries

• Implant laboratory enquiries
• Download laboratory resources

• Use features available on our website
• Browse the TDK Dental Lab website

• Submit or discuss a dental laboratory case
• Request information about our dental laboratory products or services

Some information may also be collected automatically through cookies, analytics tools and similar technologies.

We may use personal information for purposes including:

• Responding to enquiries
• Communicating with dental practices
• Providing information about our laboratory services
• Processing laboratory requests
• Managing customer and practice relationships
• Arranging deliveries and collections
• Providing quotations and pricing information
• Managing accounts where applicable
• Improving our website and services
• Monitoring website performance
• Maintaining website security
• Preventing fraud, abuse and spam
• Meeting legal and regulatory obligations
• Keeping appropriate business records

We only use information where there is an appropriate legal basis for doing so.

Depending on the circumstances, we may process personal information because:

Contract

Processing may be necessary to provide a service, manage a customer relationship or take steps requested before entering into an agreement.

Legitimate Interests

We may process information where it is reasonably necessary for our business operations, such as responding to enquiries, maintaining relationships with dental practices, improving our services or protecting our systems.

Consent

Where consent is required, we will ask for it before carrying out the relevant processing. You can withdraw consent where processing is based on consent.

Legal Obligations

We may process or retain information where required to comply with applicable laws or regulatory requirements.

TDK Dental Lab provides laboratory services to dental professionals. Information relating to a dental laboratory case may contain details supplied by a dental practice that could relate to a patient. Depending on the information involved, this may constitute special category personal data under UK data protection law. Dental practices should only provide information that is necessary for the laboratory service being requested and should follow their own data protection and confidentiality obligations. Where appropriate, TDK Dental Lab will process case information only for the purposes of providing the requested laboratory service and associated administration. We do not use patient information collected for laboratory purposes for unrelated marketing activities.

Where a dental practice sends us dental laboratory case information, the practice may remain responsible for determining the purposes for which certain patient information is processed.
TDK Dental Lab will handle information received from dental practices in accordance with applicable contractual arrangements, data protection requirements and the instructions applicable to the laboratory service being provided. Where appropriate, additional contractual or data processing arrangements may apply.

We do not sell personal information.
We may share information with carefully selected third parties where this is necessary to operate our business or provide a requested service.
These may include:

• Website hosting providers
• IT and technical support providers
• Email service providers
• Website analytics providers
• Laboratory software or digital workflow providers
• Courier and delivery companies
• Payment service providers, where applicable
• Professional advisers
• Regulatory or governmental authorities where legally required

We only share information where there is an appropriate reason and legal basis for doing so.

Some technology or service providers we use may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.
This may include using appropriate contractual safeguards or relying on an applicable adequacy arrangement.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The retention period may depend on:

• The type of information
• The nature of the business relationship
• Legal or regulatory requirements
• Accounting and record-keeping obligations
• The need to resolve disputes
• Security and fraud-prevention requirements

When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of where appropriate.

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

• Making the website function correctly
• Remembering website preferences
• Understanding website usage
• Measuring website performance
• Improving website functionality
• Supporting security

Some cookies may be placed by third-party services used on our website.

Where required, we will request consent before placing non-essential cookies on your device.

You can also manage cookies through your browser settings and, where available, our website’s cookie controls.

We may use analytics tools to understand how visitors use our website.

Analytics information may help us understand:

• Which pages receive visits
• How visitors navigate the website
• How the website performs
• Which areas require improvement

Analytics services may process technical information about website visitors according to their own privacy policies.

The specific analytics services used by TDK should be listed here before publication.

If we send marketing communications, we will do so in accordance with applicable marketing and data protection requirements.

Where consent is required, we will obtain consent before sending relevant marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us.

We will continue to retain information where we have another legitimate reason to do so.

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Unauthorised disclosure
• Destruction
• Unauthorised alteration

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Depending on the circumstances, UK data protection law may give you rights including:

Right of Access

You may request a copy of personal information we hold about you.

Right to Rectification

You may ask us to correct inaccurate or incomplete information.

Right to Erasure

In certain circumstances, you may ask us to delete personal information.

Right to Restrict Processing

You may ask us to restrict how your information is processed in certain circumstances.

Right to Object

You may have the right to object to certain types of processing, including processing based on legitimate interests and direct marketing.

Right to Data Portability

In certain circumstances, you may request personal information in a structured, commonly used and machine-readable format.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent.

These rights are subject to legal conditions and exceptions.

To make a data protection request, please contact:

TDK Dental Lab
1st Floor Knightrider Chambers
12 Knightrider Street
Maidstone
Kent
ME15 6LP
United Kingdom

Email: info@tdklab.co.uk
Telephone: +44 01622 231389

We may need to verify your identity before responding to certain requests.

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can investigate your concern.

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)

The ICO provides information about data protection rights and how to make a complaint.

Our website may contain links to websites operated by third parties.

These websites have their own privacy policies and terms. TDK Dental Lab is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

Our website and services are primarily intended for dental professionals, dental practices and business users.

We do not knowingly collect personal information from children for marketing purposes.

If you believe a child has provided personal information to us unnecessarily, please contact us so that we can investigate and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes to:

• Our services
• Website functionality
• Technology
• Legal requirements
• Data protection practices

The latest version will be published on this page with an updated “Last updated” date.